Refund policy

Return and Refund Policy

We want you to love your Roomly order. If you're not satisfied, you can return unused, unopened items within 30 days of delivery for a full refund.

To start a return, contact us at support@tryroomly.com with your order number. Once approved, ship the item back to [return address]. Return shipping is paid by the customer, unless the item arrived damaged or defective. Refunds are issued to your original payment method within 5-10 business days of us receiving the return.

Items must be unused and in original packaging to qualify. If your order arrived damaged or defective, contact us within 7 days of delivery and we'll replace it or refund it at no cost to you, no return shipping required.